1. Introduction

    Sometimes, items you purchase may need to be returned when we deliver the wrong items. This Returns and Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Agbowo. It also sets out when we will not accept returns or issue refunds.
  2. Return period and conditions for acceptance of returns

Returns should be initiated within 3 days of when the item is delivered. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. This policy does not include items such as tickets, events, software and items which may not be returned for hygiene purposes e.g. underwears, fragrances, body care items. Causes for return can include 

  1. Broken/defective items, showing beyond reasonable doubt they were delivered in that state. 
  2. Expired items 
  3. Items with missing parts 
  4. We shall only accept returns of items that are unworn, unused and in the same condition you received them, with their original packaging and seal intact where applicable, unless the item became defective after delivery became damaged or defective after reasonable use (in accordance with manufacturers guidelines where applicable) during the returns period.
  1. Packaging returns

When returning an item for any reason, you must do so in the exact condition you received it from Agbowo, with its original packaging and all tags and labels attached (e.g. shoes should be returned within the original shoe box; and seals on items including audio or video recordings or software must not be removed). Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can’t get damaged on the way.

You must not include in the packaging with the returned item any item not pertaining to the returned item as originally received from Agbowo.

  1. Refunds
    1. If we accept your return, or if you order but do not receive an item, we aim to refund you the purchase price of the item. 
    2. For incorrect, defective, or damaged items, you will also be refunded for the full cost of delivery of the returned items, once your return is processed.
    3. If the return is not the result of Agbowo error (i.e. you changed your mind or the size does not fit as expected) you will not receive any refund on delivery fees. 
  1. Rejected return and refund requests and forfeiture

All items are inspected on return to verify the return reasons provided. If your return request is not approved by Agbowo, you shall not receive any refund of the purchase price or the delivery fees. We will send you back the item once you provide a delivery option within 1 month of the return.  

If you do not collect the item within the required period, you shall forfeit the item i.e. the item shall become Agbowo property and Agbowo may dispose of it in any manner that it determines appropriate e.g. by sale, charitable donation, recycling or destruction.

  1. No exchange
    We don’t offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.